Diagnostics and Corrective Actions for Failure Modes:

  1. Workstation Performance is Problematic
  2. Software   VMS Performance is Problematic or Offline 
  3. Ramalan Performance is Problematic or Offline

 

Issue A  Perform the following applicable diagnostic tests/corrections:

  1. Transfer Operator to Redundant work station
  2. Remove workstation from Network 
  3. Validate correct SW version – update as needed
  4. Uninstall Current Software 
  5. Install Fresh Software 
  6. Update to Latest Version
  7. Execute Physical Assessment. Power, Fans, Lights, Cables 
  8. Execute Low level Bios Diagnostics 
  9. Execute OS Check  
  10. Execute Recovery and Backtrack Process  
  11. Reformat and Install OS 
  12. Install software 
  13. Update to latest Patches 
  14. Load backup Configuration data

 

Issue B or C  As applicable collaborate with SW Provider to accomplish the following

  1. Download latest bug fix patches 
  2. Execute patch to the affected software
  3. Check New system stability 
  4. Ensure software error is resolved 
  5. Record date / version of patch update